Full terms and conditions

Legal Information and Terms of Usage

By agreeing to these Terms and Conditions, we will ensure your personal information is protected, as described in our Privacy Policy.

Our Guarantee
Taxback2you guarantees that it will use its best endeavours to organise any due refund of tax due to the customer. We will will organise the refund of the maximum amount possible based on the information and documentation provided
by its customers and in line with the legal entitlements and obligations of the customer within the tax law.

We will provide the refund as quickly as possible, subject to the provision of the necessary documents by the customers and the efficient processing of the refund application by the relevant tax office.

Exceptions to our tax refund responsibilities
We are not responsible for the refund of tax where:
· the customer has provided information which is false, inaccurate, incorrect, insufficient or misleading in any way;
· the customer has already received a refund;
· the customer has already applied for a refund, either directly or through another person, natural or legal;
· the customer owes money to the tax revenue.
· the tax revenue has different information on its system than that provided by the customer
· the tax revenue information leads to a decision that the customer is not due a refund.
Where there is a possible case for appeal within the law, such measures will be taken by us, where the customer information enables it to do so.
We will endeavour to help the customer resolve these issues, provided it receives all necessary information and instruction from the customer.

Power of Attorney
When the customer signs a Power of Attorney permitting our company to organise his/her refunds,
he/she is agreeing to pay the fee to the organisation of the refund. If the customer has signed a Power of Attorney
authorising us to organise his/her refunds, and has, with or without his or her knowledge,
applied or authorised any other person, natural or legal, to organise the same refund, he/she will owe us the fee for the organisation of a refund,
notwithstanding that the customer has obtained a refund otherwise than with the assistance of ourselves

If the relevant tax office sends the due refund to the customer directly, rather than to us, the customer still owes the processing fee
in full to ourselves for the service rendered, which resulted in the issuing of the refund.
If the customer does not pay this fee, pursuant to the information above on a voluntary basis or on request from ourselves, we reserve the right to:

1. Take legal action to pursue the customer for the fee due.
2. Report the customer as a Bad Debtor to the relevant financial institutions.

Once authorised and registered as your tax agent with the relevant Tax Authority, all correspondence regarding your application
must be handled directly by ourselves. Any measure taken by you, the customer,
to make direct contact with the tax office without first consulting ourselves will be considered as a breach of contract and our relevant processing fee
will still apply for all processing work completed by us during the application process.

By signing and completing our documentation:

You can opt out of receiving any further correspondence by contacting us
You understand that we will issue a refund estimation on receipt of your completed and signed forms.
You understand that receipt of your completed documentation authorises us to submit your application to the relevant tax office.
Should you wish to cancel your application, you will contact us immediately. You understand that while we will make every effort
to recall your application, this may not be possible.

Fee

We have a no refund no fee policy.

We charge the lowest fee in the Irish Market charging only 7 cent per €1 excl vat, subject to a minimum fee of €25.  We will provide information of the fee applicable per application.

Refund Issuance
We will send the refund to the customer as agreed per communication with the customer.
Depending on the tax being refunded, the usual method is by bank transfer. Tax refunds received by bank transfer
can be transferred to the customers account. Customers may also opt to receive their tax refund by cheque.

We will contact the customer at the time of refund to offer different payment options and at this stage should be supplied with bank details for the refund transfer.
Where we receive the money from the tax office, it will deduct its fee, plus necessary tax, from the amount sent to the customer.

Bank Charges
In the case of payment by cheque, we have no control over the fees charged locally by banks in cashing the cheque.
We have developed different payment methods in many markets in order to offer the customer a choice.
We will inform the customer, to the best of its knowledge, what the local charges are by local banks. We will not be liable for any changes in local bank charges,
any time period that the bank takes to cash the cheque.
We will apply an administration fee for the provision of additional payment options, which are highly administrative in nature.
We inform the customer when the choice of payment option is offered.
We will apply its Payment Options procedure to obtain the payment options choice of the client.
Should the client fail to communicate his/her payment option choice within six months, we will reserve the right to amend
the terms of the Power of Attorney section and apply them at its discretion until the client reverts.

Communications
Unless requested to do otherwise by the customer, we will advise current and past customers of:
· All new refunds that they may be entitled to as and when information becomes available from the respective tax authorities;
· All new services that they may avail of with us.

Amendments to Terms and Conditions
From time to time, we may amend or add to these Terms and Conditions should the need arise.
Such changes will be posted on the web-site terms and conditions and customers are advised to check it regularly to receive these updates.

Agreement
The submission of a registration to ourselves, by web, post, hand, fax, or email, constitutes agreement to these Terms & Conditions, including amendments thereto, by the customer.

Confidentiality and Data Handling
We ensures that all client information is held as private and confidential. Information collected in writing and/or verbally
for tax return filing services can and may be used for internal auditing purposes by ourselves
and provided to the relevant Tax Office for external auditing purposes. Please note that all our calls are recorded for training and information purposes.
All documents sent to us are handled according to our document management system. This system has been designed in order to reduce
the volume of paper we receive while ensuring the highest standards of
confidentiality and compliance are upheld.